Privacy Policy
Effective Date: 24/07/2026
Last Updated: 24/07/2026
SafeBridge Family Services (“SafeBridge”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when providing our services and operating our website.
By engaging SafeBridge, submitting information through our website, or otherwise providing personal information to us, you acknowledge and consent to the practices described in this Privacy Policy, subject to applicable privacy laws.
1. Information We Collect
Depending on the services provided, SafeBridge may collect personal information including:
Names, contact details, addresses, and identification information.
Information about parents, children, carers, and other relevant parties.
Children’s dates of birth and relevant family information.
Medical information, allergies, disabilities, and additional support needs.
Behavioural, emotional, developmental, cultural, religious, and language information.
Details of parenting arrangements, court orders, and legal proceedings relevant to our services.
Information provided by solicitors, legal representatives, courts, government agencies, or referring professionals.
Information contained in applications, intake forms, service agreements, correspondence, and communications.
Information relating to supervised visits, changeovers, observations, incidents, and service delivery.
Documents uploaded or provided to us, including court orders and parenting arrangements.
Website and technical information, where collected through our website or digital systems.
Some information may constitute ‘sensitive information’ under applicable privacy laws. We will only collect and handle such information where permitted or required by law, or with appropriate consent where required.
2. How We Collect Information
We may collect information directly from you through:
Website forms and online applications.
Telephone, email, and other communications.
Intake and assessment processes.
Service agreements and consent forms.
Supervised contact and changeover services.
Documents provided by clients or authorised representatives.
We may also collect information from third parties where reasonably necessary to provide services, including parents, carers, solicitors, legal representatives, courts, government agencies, referring professionals, or other authorised persons.
Where appropriate, we will seek consent before collecting information from third parties. However, information may be collected without consent where permitted or required by law.
3. Purpose of Collecting Information
SafeBridge collects personal information for purposes including:
Assessing and arranging appropriate services.
Conducting supervised family contact and changeovers.
Understanding children’s individual needs and circumstances.
Supporting child safety and wellbeing.
Complying with court orders and parenting arrangements.
Preparing factual and objective observational reports where authorised.
Communicating with parents, carers, legal representatives, and relevant professionals.
Managing appointments, administration, billing, and payments.
Responding to enquiries and service requests.
Managing safety, risk, incidents, and complaints.
Meeting legal, regulatory, insurance, and professional obligations.
4. Disclosure of Information
SafeBridge may disclose personal information where reasonably necessary to provide services or where permitted or required by law.
Depending on the circumstances, information may be disclosed to:
Parents, carers, or authorised parties.
Solicitors and legal representatives.
Courts and tribunals.
Government departments and agencies.
Child protection or law enforcement authorities.
Referring professionals or service providers.
Professional advisers, insurers, or auditors.
Technology, hosting, payment, and administrative service providers supporting our operations.
SafeBridge will NOT sell personal information to third parties for marketing purposes.
We may disclose information without consent where required or authorised by law, court order, or where necessary to address a serious safety, child protection, or legal concern.
5. Child Safety and Mandatory Reporting
SafeBridge places children’s safety and wellbeing at the centre of its services.
Where we become aware of information indicating that a child or another person may be at risk of harm, we may be required or authorised to disclose information to relevant authorities or services. Such disclosures may occur without consent where permitted or required by law.
6. Observational Reports and Records
SafeBridge may create records and observational reports relating to supervised contact and changeover services.
Reports are prepared based on factual observations and information available to SafeBridge within the scope of the service. Where authorised or required, reports may be provided to solicitors, legal representatives, courts, or other authorised parties.
Once a report or record has been lawfully provided to an authorised recipient, SafeBridge cannot control how that recipient subsequently uses, stores, or discloses the information.
7. Privacy During Supervised Services
Clients acknowledge that SafeBridge supervisors may record factual observations and relevant incidents as part of service delivery and professional record-keeping.
Clients must not photograph, video record, audio record, or otherwise record SafeBridge staff, children, other clients, or supervised sessions without prior written authorisation from SafeBridge and, where applicable, the consent of relevant parties.
8. Storage and Security
SafeBridge takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored in physical or electronic systems and may be managed using secure third-party technology providers.
While we take reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. SafeBridge cannot guarantee absolute security of information transmitted electronically.
9. Third-Party Service Providers
SafeBridge may use third-party providers for services including:
Website hosting and management.
Online forms and document management.
Cloud storage.
Email and communications.
Payment processing.
Information technology and security.
Professional and administrative support.
Where third parties handle personal information on our behalf, SafeBridge will take reasonable steps to ensure appropriate privacy and security protections are in place.
10. Overseas Disclosure
Some technology or service providers used by SafeBridge may store or process information outside Australia.
Where personal information is disclosed overseas, SafeBridge will take reasonable steps to ensure that such information is handled in accordance with applicable privacy obligations.
11. Access and Correction
You may request access to personal information SafeBridge holds about you and request correction of information that is inaccurate, incomplete, or out of date.
Requests should be made in writing using the contact details provided below.
Access may be limited or refused in circumstances permitted by law, including where providing access could adversely affect the privacy or safety of another person or interfere with legal or professional obligations.
12. Retention of Information
SafeBridge retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, meet legal and professional obligations, resolve disputes, maintain appropriate records, or protect legitimate business interests.
Information will be securely destroyed or de-identified when it is no longer required, subject to applicable legal and record-keeping requirements.
13. Website and Cookies
Our website may collect limited technical information, such as IP addresses, browser type, device information, and website usage data.
Cookies or similar technologies may be used to improve website functionality, security, and user experience.
You may adjust your browser settings to manage or disable cookies; however, some website functions may not operate as intended.
14. Third-Party Websites
Our website may contain links to external websites operated by third parties, including government agencies and community organisations.
SafeBridge is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
15. Direct Marketing
SafeBridge will not use sensitive personal information collected for service delivery for direct marketing purposes.
Where we send communications about our services, users may opt out of receiving promotional communications at any time.
16. Privacy Enquiries and Complaints
If you have a question, concern, or complaint about how SafeBridge handles personal information, please contact us using the details below.
SafeBridge Family Services
Email: hello@safebridgefamily.com.au
Phone: 0409 909 891 or 0405 463 171
We will review and respond to privacy complaints within a reasonable timeframe.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
17. Changes to This Privacy Policy
SafeBridge may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology, or our services.
The updated version will be published on our website with the revised effective date.
18. Acknowledgement
By using our website, submitting an application, providing personal information, or engaging SafeBridge Family Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is subject to applicable Australian privacy legislation and does not limit any rights or protections available to individuals under applicable law.